St. Luke’s Theatre Rules

St. Luke’s Theatre comes from a long tradition of providing comfort and warmth to guests who want to enjoy high-quality musicals, plays, shows, and events. To promote a relaxing atmosphere, the venue has a list of rules and policies that guests should read and abide by. Failure to abide by venue rules and policies may result in expulsion from the venue without refund. If you have any questions, please contact St. Luke’s Theatre at 212-947-3499 or 212-248-8140.

Accessibility Policy

St. Luke’s Theatre has 10 steps down to the theatre level. While the steps do have handrails, it may be difficult to navigate for wheelchair-bound guests. The event staff will be happy to help bring wheelchairs down the stairs. Please call the venue at 212-947-3499 or 212-248-8140 before your ticketed event’s start time to make arrangements. There are also two restrooms at the theatre level.

Arrival Policy

Arriving late may result in guests being asked to wait in the lobby until a designated break period. To avoid frustration, St. Luke’s Theatre recommends that you arrive no later than 45 minutes before a ticketed event to make sure you have plenty of time to find parking and get to your seat.

Bag Policy

Event staff reserves the right to inspect all bags for inspection. Guests have the right to refuse searches and event staff reserve the right to deny entry. Prohibited items that are not illegal may be returned to a guest’s vehicle or disposed of before entry.

Cancellation Policy

St. Luke’s Theatre will make every effort to announce cancellations due to severe weather or artist cancellation as soon as possible. If your ticketed event is canceled, please call 212-947-3499 or 212-248-8140 to ask about rescheduling or ticket refund procedures and policies. If you know that you can’t make it to an event, you can also call and ask to make an exchange. Please be aware that individual ticket exchanges do have a fee and must be exchanged no later than 48 hours before show start time.

Children Policy

Some shows or events may not be appropriate for younger children. Please refer to the event description or program guide for help in selecting the right events for your family. Please refer to the event description regarding whether younger children require their tickets. If you are not certain, you may call 212-947-3499 or 212-248-8140 for help.


If a child is disruptive during an event or show, they and their accompanying parent or guardian may be asked to wait in the lobby.

Food Policy

Outside food and drink are not allowed in the theater for most events and shows. If a specific show or event allows drinks and refreshments, it will be discussed in the program guide.

Lost and Found Policy

Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 212-947-3499 or 212-248-8140 after the show. Please be prepared to leave your full name, contact information, and a detailed description of your lost item. St. Luke’s Theatre does not claim responsibility for your lost possessions.

Prohibited Items

St. Luke’s Theatre restricts certain items within the theater in the interests of safety and to preserve the atmosphere of enjoyment for other guests. While some events may vary, the following is relevant to most productions. Please contact St. Luke’s Theatre at 212-947-3499 or 212-248-8140 if you have any questions or refer to your ticketed event description and program.

  • Backpacks may be subject to search by event staff
  • Outside drinks, coolers, cans, cups, bottles, and beverages
  • Knives, guns, and any type of weapons or explosives 
  • Professional cameras and recording equipment of any kind
  • Drones or unmanned aerial vehicles 
  • Laser pointers 
  • Noisemakers, whistles, and air horns 
  • Illegal drugs or substances
  • Animals (except service animals) 
  • Cigarettes, vapes, or other smoking paraphernalia may not be used within the venue or 20ft of entrances. Please call 212-947-3499 or 212-248-8140 to ask about designated smoking areas.
  • Personal property or clothing that is a potential hazard to others (e.g. chains, wallet chains or jewelry with spiked edges)
  • Signs, clothing, or posters featuring offensive imagery or text